Return and Refund Policy
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange. If eligible, you will be issued a credit note or store credit which can be used for an exchange or a future purchase. Please allow 3-5 business days after the returned item has reached us for us to process the credit note or store credit. We don't as a policy offer a refund. If items are damaged during shipping, we will follow due process and work to replace a new version of the same item or product.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase and it should be sent to the store and in the same condition as it was purchased - unused and new.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be eligible for a return or credit.
Any item that is returned more than 30 days after delivery
To return your product, you should mail your product to: Magic Threads, No.36, First Floor, 100 Ft Road, Koramangala, Bangalore.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.